Customer FIRST Support
The Customer FIRST Software Maintenance and Support Program is a flexible portfolio of services that help protect and extend the value of your Wonderware products and solutions across their entire lifecycle.
Bringing an automation system online typically represents a significant investment. Factors include the cost of the system, plus extended planning, design, engineering, testing, commissioning and ongoing operations.
It is critical that you get the maximum value from your Wonderware investment. The Customer FIRST for Wonderware Program helps you do just that. It offers technical support services and software maintenance structured across four base membership levels – Primary, Standard, Premium and Elite – and key optional services.
Software upgrades and maintenance, including full-version upgrades to keep your software current
Around-the-clock access to technical experts to minimize potential downtime
Direct access to Wonderware technical experts, which can mean convenient, centralized support for large multinational customers
Software Asset Manager, a new application that helps Wonderware customers efficiently track and update their software and licenses
Designated Global Technical Account Management Services to proactively counsel on best-practice implementation, expedite issue resolution and coordinate global support activity
NEW: Wonderware 2017 Release is Here!
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