Achieve client adoption of solutions through execution of Client Success Plans, considering a success plan complete only once either 1) pre-determined client outcomes have been attained or 2) in the event the success plan involves renewal of annual support or subscription, renewal is achieved.  Direct the efforts of Technology and Operations Advocates to achieve the outcomes defined in the Client Success Plan.  Focus on client outcomes, satisfaction and selectively use strategies to build installed base, adoption, and loyalty. Escalate and oversee timely resolution of issues.

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