Achieve client adoption of solutions through execution of Client Success Plans, considering a success plan complete only once pre-determined client outcomes have been attained and in the event the success plan involves renewal of annual support or subscription that it is achieved.  Direct the efforts of Technology and Operations Advocates to achieve the adoption and/or outcomes defined in the Client Success Plan.  Focus on client outcomes and satisfaction by selectively using strategies to build installed base, adoption, and loyalty, while seeking out opportunities for extension and expansion. Escalate and oversee timely resolution of issues.

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