Provide support to sales and clients, serving in the role of Specialist for quotes requiring complex combinations of hardware, software, software maintenance agreements/renewals, services and/or consulting. Takes basic requirements or outlines of needs and researches them with subject matter experts, applying knowledge of each area to ask good questions and at times make suggestions to AEs or vendors. Working with the AE/SC and or vendors, document technical solutions and present to AE (Client if requested by AE) for review. Follow up with customers on existing quotes and bring to closure. Relieve the Account Executive of non-direct sales activities while building the reputation of InSource as the company that works hardest to provide clients the optimal set up at the best cost (and the company that is the go-to in this arena). Work to grow knowledge to take on advanced licensing and potentially system configuration. Make outgoing calls to clients to develop deep relationships and serve as primary point of contact for clients. Create high-level customer satisfaction within client interactions. Help develop technical and SME expertise in other employees on sales support team. Works with Sales Support team to ensure timely quoting. Support and promote company goals, initiatives, processes, & culture.

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