Troubleshoots and develops technical solutions related to software installation, development and runtime errors for customers, system integrators, field engineers, and salespeople by telephone, email, and as required on-site. Escalates unresolved problems requiring more in-depth knowledge to appropriate internal resources and external resources while maintaining oversight to see that issues are resolved in a timely fashion. Maintains 100% customer satisfaction through polite, knowledgeable, and responsive service. Helps grow InSource training and service business through referrals from customer support cases. Provides customer training as assigned. Develops and contributes to the InSource technical knowledge base through training and personal development.

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