Poor processes directly affect client service and client satisfaction. This can be seen in delays in completing jobs, responding to client requests, or when important client-related information is not communicated, causing unnecessary mistakes down the line. Inefficient processes can result in a firm’s inability to bill for all the work in process, which impacts profitability. Lean Six Sigma is a method that can improve your firm’s business operations while driving short- and long-term benefits to the bottom line.

Lean Six Sigma Yellow Belt certification provides an overall insight to the techniques of Lean Six Sigma, its metrics, and basic improvement methodologies. A yellow belt must know how to integrate Lean Six Sigma methodologies for the improvement of production and transactional systems to better meet customer expectations and bottom-line objectives of their organization. A Yellow Belt typically has a basic knowledge of Lean and Six Sigma, but does not lead projects on their own. They are often responsible for the development of process maps to support Six Sigma projects. A Yellow Belt participates as a core team member or subject matter expert (SME) on a project or projects. In addition, Yellow Belts may often be responsible for running smaller process improvement projects.

Target Audience

  • Quality technicians and engineers
  • Manufacturing floor operators and supervisors
  • Supplier Quality Engineers
  • Subject matter experts who support continuous improvement efforts




3 days


Classroom, Onsite


Starting at $1,600 per student

Learning Objectives

  • The DMAIC (Define, Measure, Analyze, Improve, & Control) methodology
  • Relate Lean Six Sigma concepts to overall business objectives
  • How to scope and define a project
  • How to build and understand process maps, histograms, and affinity diagrams
  • How to identify the root cause to a problem
  • Identify improvement opportunities in your own work area
  • Apply a structured process for solving problems
  • To use Failure Modes & Effects Analysis (FMEA) to identify and quantify risk
  • How to use tools linked to the Six Sigma methodology
  • How to create a control plan to sustain the improvements

Course Content

  • Day 1
    • Overview
      • Introduction
      • What and Why Six Sigma?
      • Six Sigma concepts – Defects
      • Six Sigma concepts – Voice of the Customer
      • Deployment of Six Sigma
      • Deployment of Six Sigma – Steps of the methodology and Y=f(x)
    • Define
      • Overview of phase
      • Problem statements
      • 5W2H
      • Process flow charts
      • SIPOC (aka COPIS)
      • Value added and Non-Value added
      • 7 types of waste
    • Measure
      • Overview of phase
      • Root cause identification
      • Brainstorming
      • Fishbone diagrams
      • Tree diagrams
  • Day 2
    • Measure
      • FMEA
      • Data collection objectives
      • Why do we need data
      • Types of data
      • Sampling
      • Data collection sheets
      • Measurement Error
      • Repeatability and Reproducibility
      • Data description
      • Histograms
      • The mean and the range
      • DPU, DPO, DPMO
  • Analyze
    • Overview of phase
    • Run chart
    • Scatter Plot
      • Example and warnings
      • When to use it and not to use it
    • Pareto chart
  • Day 3
    • Improve
      • Overview of phase
      • Priority matrix
      • Poka-Yoke
      • 5S
    • Control
      • Overview of phase
      • Control tools
      • The human factor: resistance to change
      • Control plan
    • Certification Exam

Course Breakdown:  Three (3) Days:

  • Day One: Introduction to Six Sigma; Define the Problem; Measure – Validate the Measurement System.
  • Day Two: Measure – Baseline the Problem & List Potential Problems; Analyze – Identify Root Causes.
  • Day Three: Improve – Select a Solution & Quantify the Impact; Control – Share & Sustain the Solution.