Don’t just put a bandage on a problem – fix it permanently. A root cause is the fundamental, underlying reason for a problem. Root Cause Analysis is an approach for identifying the underlying causes of why an incident occurred so that the most effective solutions can be identified and implemented. This class enables you to define your problem, identify the cause of the problem, solve it, and prevent it from occurring again.

Target Audience

  • Quality, safety, risk, and reliability managers
  • Process engineers
  • Operations supervisors
  • Process owners
  • And anyone who wants to improve their ability to solve recurring problems should attend this training


Manufacturing industry experience (recommended)


1 day


Classroom, Onsite, Online



Learning Objectives

  • How to clearly define the problem
  • How to characterize the process where the problem is
  • When to use anecdotal evidence and when to use hard data
  • How to develop a sampling strategy and collect data
  • Several analytical tools and when each is most appropriate
  • Strategies to improve processes and prevent recurrence of the root cause

Course Content

  • Introduction to RCA
  • Defining the Problem
  • Understanding the Process
  • Identifying Possible Causes
  • Data Collection
  • Data Analysis
  • Improving the Process