Client Portal FAQ
The new InSource Client Portal is designed to enhance your experience with us. The Portal is a centralized platform where you can conveniently access all the information and support you need in one place. It offers the convenience of a single sign-on experience, allowing you to access various client supporting infrastructures and resources with just one set of credentials.
Frequently Asked Questions
Here you’ll find answers to the most common questions about our services, products, and policies. We designed this FAQ docuemnt to help you get the information you need quickly and easily. If your question isn’t covered here, please feel free to contact us for further assistance.
Access the Client Portal
Manage your invoices, view purchase history, access quotes, track billing, and initiate and monitor support cases. If you have an active InSource Support Agreement, you can chat live with our Technical Support Agents. In addition, see your dedicated account team, including account manager, sales support contacts, escalations contacts, and more.
To log in for the first time:
Click the Log-In Button at the top right corner of the Portal Landing Page.
On the log-in page, please click “Don’t Remember Your Password” and enter your email address.
Follow the instructions within the email you receive to set the password.
After setting your password, you will be able to return to the Client Portal Access Page and log in.