As part of your duties, you will be responsible for resolving technical issues related to software installation, development, and runtime errors. As needed, you will assist customers, field engineers, system integrators, and salespeople via phone, email, and on-site visits. If you encounter problems that require more advanced knowledge, you will escalate them to the appropriate internal or external resources. You will be responsible for ensuring that all issues are resolved quickly and maintaining a 100% customer satisfaction rate by being polite, knowledgeable, and responsive in your interactions.

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