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Davidson, NC or Remote

As a Technical Support Engineer, you will be responsible for troubleshooting and developing technical solutions for software installation, development, and runtime errors for customers, system integrators, field engineers, and sales people by telephone, email, and on-site as required. You will escalate unresolved problems to appropriate internal and external resources and maintain oversight to ensure prompt resolution. You aim to keep 100% customer satisfaction through polite, knowledgeable, and responsive service. You will also help grow the InSource training and service business through referrals from customer support cases, provide customer training as assigned, and contribute to the InSource technical knowledge base through training and personal development.


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