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Remote or Charlotte, NC

We are looking for a skilled Technical Support Engineer to troubleshoot and develop solutions for software installation, development, and runtime errors. This role involves assisting customers, system integrators, field engineers, and salespeople via telephone, email, and, when necessary, on-site visits.

The engineer will escalate unresolved issues that require in-depth knowledge of internal and external resources while ensuring prompt resolution. Maintaining 100% customer satisfaction through polite, knowledgeable, and responsive service is key.

Additionally, the Technical Support Engineer will help grow InSource’s training and service business by generating referrals from customer support cases. Providing customer training as assigned and contributing to the InSource technical knowledge base through ongoing training and personal development are also important aspects of this position.

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