A 3-day class designed for those individuals who are in the role of maintaining InTouch systems but does not need to create new systems, screens, etc.

Note: If you are a System Platform user, this class is NOT intended for you; please refer to the System Platform Maintenance class syllabus here.

Target Audience:

This course is ideal for maintenance professionals or others responsible for troubleshooting and keeping systems highly available.


Work with InTouch in a maintenance role


3 days


Classroom, on site, online



Course Content:

  • Module 1 – Understand “system” components, general architecture, data flow – System Overview Using an architecture diagram as a basis
    • Lesson 1 Explain system Components and their use/function, explain Terminology
    • Lesson 2 Explain Dataflow from PLC to HMI
    • Lesson 3 Explain general architectures and its flexible nature
    • Lesson 4 Licensing in general
  • Module 2 – Understand critical configuration Tools – InTouch System Introduction
    • Lesson 1 The Tools (Application Manager, WindowMaker, WindowViewer, AlarmLogger, SMC)
    • Lesson 2 InTouch on Remote Desktop Services – Network Application Development in RDS
    • Lab 1 InTouch Network Application Development and RT Viewing
      • Tie to MB Simulator, Notify Changes, TagViewer
  • Module 3 – Understand  PLC & Device Communications. Daservers, CFG Workflow (using content from WW Comms Class whenever possible)
    • Lesson 1 Industrial Communications
    • Lesson 2 DAServer Config – Review Existing Cfg,  Intro to WWClient
    • Lab 2 DAServer connectivity to PLC
      • Enable pre-configured DAServer and test w/WWClient
  • Module 4  – Understand how InTouch Communicates to a PLC via the DAServer. InTouch to PLC Communications
    • Lesson 1 Configuring Access Names
      • OPC via FSGateWay
      • Communicating to other InTouch nodes
    • Lab 3 Using pre-created object
      • Tie InTouch tag to PLC  Deploy and Test
  • Module 5  – Understand how InTouch graphics tie to DAServer – PLC. Introduction to InTouch Development
    • Lesson 1 Find the right InTouch Application
    • Lesson 2 Editing the Application & understanding resolution pitfalls
    • Lesson 3 Finding your InTouch Window
    • Lesson 4 Finding the Tag reference on the graphics
    • Lesson 5 Classic graphics vs ArchestrA graphics
    • Lab 4 Identifying an object IO reference on a graphic
      • Classic graphics
      • A2 Graphics
  • Module 6 – Troubleshooting Data Flow & Communications. Communications Troubleshooting
    • Lesson 1 Review data flow & points of failure
    • Lesson 2 Review troubleshooting tools
    • Lesson 3 Review DAServer Cfg
    • Lesson 4 Review InTouch animation links and item references
    • Lab 5 Troubleshooting a Broken System
      • Student provided with a system that has some broken configuration
      • Student is expected to troubleshoot with little step by step guidance
  • Module 7 – Introduction to the Wonderware Historian. Understand how the Historian fits, how it acquires data and how to trend data
    • Lesson 1 Historian Status and Data Acquisition
      • How attributes are configured to be Historized
      • SysTimeSec vs Real Tags (Historian running vs acquisition/storage working)
    • Lesson 2 Introduction to the Historian Client
      • Historian Status and Trending
      • Use SMC to establish Historian is working
      • Use Historian client to trend systimesec and real tags
      • Using Historian Client Query for Quality Based Troubleshooting
      • Preparing for a Disaster (safe editing)
    • Lab 6 Simple trending and saving trend files
      • Historian Status and Trending
      • Historian Client Query Overview
      • Use SMC to establish Historian is working
  • Module 8 System Maintenance and Backup/Restore
    • Lesson 1 System backup
    • Lesson 2 Tag Export
    • Lesson 3 DAServer backups
    • Lesson 4 InTouch app export (Stand Alone vs Modern)
    • Lab 7 Backing it all up (follow the instructor)
      • Application backup
      • DAServer backups
      • InTouch app export
      • Historian Database
      • Historian History Blocks