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Poor processes directly affect client service and client satisfaction. This can be seen in delays in completing jobs, responding to client requests, or when important client-related information is not communicated, causing unnecessary mistakes down the line. Inefficient processes can result in a firm’s inability to bill for all the work in the process, which impacts profitability. Lean Six Sigma is a method that can improve your firm’s business operations while driving short- and long-term benefits to the bottom line.

Lean Six Sigma Yellow Belt certification provides an overall insight to the techniques of Lean Six Sigma, its metrics, and basic improvement methodologies. A yellow belt must know how to integrate Lean Six Sigma methodologies for the improvement of production and transactional systems to better meet customer expectations and bottom-line objectives of their organization. A Yellow Belt typically has a basic knowledge of Lean and Six Sigma but does not lead projects on their own. They are often responsible for the development of process maps to support Six Sigma projects. A Yellow Belt participates as a core team member or subject matter expert (SME) on a project or projects. In addition, Yellow Belts may often be responsible for running smaller process improvement projects.

Target Audience

Quality technicians and engineers, Manufacturing floor operators and supervisors, Supplier Quality Engineers, Subject matter experts who support continuous improvement efforts.


None for this course.


Classroom, onsite.

Learning Objectives

  • The DMAIC (Define, Measure, Analyze, Improve, & Control) methodology
  • Relate Lean Six Sigma concepts to overall business objectives
  • How to scope and define a project
  • How to build and understand process maps, histograms, and affinity diagrams
  • How to identify the root cause to a problem
  • Identify improvement opportunities in your own work area
  • Apply a structured process for solving problems
  • To use Failure Modes & Effects Analysis (FMEA) to identify and quantify risk
  • How to use tools linked to the Six Sigma methodology
  • How to create a control plan to sustain the improvements.


Starting at $1,600 per student

Day 1: Introduction to Six Sigma; Define the Problem; Measure – Validate the Measurement System


  • Introduction
  • What and Why Six Sigma?
  • Six Sigma concepts – Defects
  • Six Sigma concepts – Voice of the Customer
  • Deployment of Six Sigma
  • Deployment of Six Sigma – Steps of the methodology and Y=f(x)


  • Overview of phase
  • Problem statements
  • 5W2H
  • Process flow charts
  • SIPOC (aka COPIS)
  • Value-added and Non-value added
  • 7 types of waste


  • Overview of phase
  • Root cause identification
  • Brainstorming
  • Fishbone diagrams
  • Tree diagrams

Day 2: Measure – Baseline the Problem and List Potential Problems; Analyze – Identify Root Causes


  • FMEA
  • Data collection objectives
  • Why do we need data
  • Types of data
  • Sampling
  • Data collection sheets
  • Measurement Error
  • Repeatability and Reproducibility
  • Data description
  • Histograms
  • The mean and the range


  • Overview of phase
  • Run chart
  • Scatter Plot: Example and warnings, when to use it and not to use it
  • Pareto chart

Day 3: Improve – Select a Solution and Quantify the Impact; Control – Share and sustain the Solution


  • Overview of phase
  • Priority matrix
  • Poka-Yoke
  • 5S


  • Overview of phase
  • Control tools
  • The human factor: resistance to change
  • Control plan

Certification Exam

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