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A 3-day class designed for those individuals who are in the role of maintaining InTouch systems but does not need to create new systems, screens, etc.

Note: If you are a System Platform user, this class is NOT intended for you; please refer to the System Platform Maintenance class syllabus here.

Target Audience

This course is ideal for maintenance professionals or others responsible for troubleshooting and keeping systems highly available.


Work with InTouch in a maintenance role.


Classroom, onsite, online.



Module 1: Understand “system” components, general architecture, data flow – System Overview Using an architecture diagram as a basis

Section 1 – Explain system Components and their use/function, explain Terminology.

Section 2 – Explain Dataflow from PLC to HMI.

Section 3 – Explain general architectures and its flexible nature.

Section 4 – Licensing in general.

Module 2: Understand critical configuration Tools – InTouch System Introduction

Section 1 – The Tools (Application Manager, WindowMaker, WindowViewer, AlarmLogger, SMC).

Section 2 – InTouch on Remote Desktop Services – Network Application Development in RDS.

Lab 1 – InTouch Network Application Development and RT Viewing: Tie to MB Simulator, Notify Changes, TagViewer.

Module 3: Understand PLC & Device Communications. Daservers, CFG Workflow (using content from WW Comms Class whenever possible)

Section 1 – Industrial Communications.

Section 2 – DAServer Config – Review Existing Cfg,  Intro to WWClient.

Lab 2 – DAServer connectivity to PLC: Enable pre-configured DAServer and test w/WWClient.

Module 4: Understand how InTouch Communicates to a PLC via the DAServer. InTouch to PLC Communications

 Section 1 – Configuring Access Names: OPC via FSGateWay, Communicating to other InTouch nodes.

Lab 3 – Using pre-created object: Tie InTouch tag to PLC  Deploy and Test.

Module 5: Understand how InTouch graphics tie to DAServer – PLC. Introduction to InTouch Development

Section 1 – Find the right InTouch Application

Section 2 – Editing the Application & understanding resolution pitfalls.

Section 3 – Finding your InTouch Window.

Section 4 – Finding the Tag reference on the graphics.

Section 5 – Classic graphics vs ArchestrA graphics.

Lab 4 – Identifying an object IO reference on a graphic: Classic graphics, A2 Graphics.

Module 6: Troubleshooting Data Flow & Communications. Communications Troubleshooting

Section 1 – Review data flow & points of failure.

Section 2 – Review troubleshooting tools.

Section 3 – Review DAServer Cfg.

Section 4 – Review InTouch animation links and item references.

Lab 5 – Troubleshooting a Broken System: Student provided with a system that has some broken configuration, Student is expected to troubleshoot with little step-by-step guidance.

Module 7: Introduction to the Wonderware Historian. Understand how the Historian fits, how it acquires data and how to trend data

Section 1 – Introduction to the Wonderware Historian. Understand how the Historian fits, how it acquires data and how to trend data.

Section 2 – Introduction to the Historian Client: Historian Status and Trending, Use SMC to establish Historian is working, Use Historian client to trend systimesec and real tags, Using Historian Client Query for Quality Based Troubleshooting, Preparing for a Disaster (safe editing).

Lab 6 – Simple trending and saving trend files: Historian Status and Trending, Historian Client Query Overview, Use SMC to establish Historian is working.

Module 8: System Maintenance and Backup/Restore

Section 1 – System backup.

Section 2 – Tag Export.

Section 3 – DAServer backups.

Section 4 – InTouch app export (Stand Alone vs Modern).

Lab 7 – Backing it all up (follow the instructor): Application backup, DAServer backups, InTouch app export, Historian Database, Historian History Blocks.

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