The Wonderware Customer FIRST Software Maintenance and Support Program is one of the best ways to insure your software investment.  It provides a flexible portfolio of services that protect and extend the value of your Wonderware products and solutions across their entire lifecycle.  Key among the features are:

  • Expert technical assistance, either live through our help desk or do-it-yourself research in our Knowledge Center
  • Timely updates, upgrades and patches to secure your investment from cyber-crime

We appreciate the investment you have made in your software; Customer First helps you get the maximum benefit.

Wonderware Customer FIRST Software Maintenance and Support Program is a tiered program. Our team of seven highly trained support professionals handles more than 2,500 distinct calls per year with an average satisfaction rating over 95% for support interactions. 95% of calls are answered in less than three minutes and 60% of calls are resolved within one day.

End User Benefits

  • Software upgrades and maintenance, including full-version upgrades to keep your software current
  • Around-the-clock access to technical experts to minimize potential downtime
  • Direct access to InSource technical experts with many years of deep Wonderware experience.
  • Convenient, centralized support for large multinational customers
  • Four subscription levels– Primary, Standard, Premium and Elite to fit your needs.

Click Here to Download the Customer FIRST Program Guide

System Integrator Benefits

  • Two training seats for InSource led classes (link to calendar) to ensure the optimal experience for your clients
  • Software upgrades and maintenance, including full-version upgrades to keep your software current
  • Access to technical experts to minimize potential downtime
  • Direct access to InSource technical experts with many years of deep Wonderware experience.
NOTE:
  • Run-time support is not included in Consignment Support. Consignment product Support is ONLY available to System Integrator, OEM and VAR Partners during the development of an application.
  • Once the development application is commissioned (enters production phase) the end user must purchase their own Customer FIRST subscription to cover runtime support for the products involved.

Request License Upgrades for Current Licenses

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Other Software Support

InSource is the direct agent for providing, and at times servicing, software for various of our partners.  Call 866.204.6184 for details.