InSource Solutions Launches Client Portal to Enhance Digital Transformation and Client Experience

May 14- InSource Solutions is excited to announce the launch of its new InSource Client Portal, a major step toward our ongoing commitment to digital transformation and enhancing client experiences. This launch is a part of our strategic initiative under the CREATE Client Experience program, shaped by two years of valuable client feedback through our electronic feedback systems.

The InSource Client Portal is designed to empower our clients, allowing them to manage their interactions with us more efficiently and effectively. This platform enables clients to self-serve critical transactional information. A standout feature of our new portal is the integration of live chat options with our technical support team during business hours, available exclusively to members of our client support programs. Additionally, through September, clients will have exclusive access to InGenius, the beta version of our artificial intelligence engine, designed to offer further support around the clock.

“Our investment in the InSource Client Portal and the enhancements in technical support reflect our commitment to listening to our clients and adapting to their needs,” said Tom Barczak, CIO of InSource Solutions. “This portal not only allows clients to handle many of their needs electronically, without the need for direct phone calls or emails, but also improves the overall technical support experience,” he added.

With the InSource Client Portal, clients now enjoy a greater return on investment by gaining easier access to tools and services. This platform supports InSource’s mission to meet clients where they are, aligning with their preference for digital and electronic interaction. Our dedication to this digital transformation signifies InSource’s commitment to enhancing user experiences around the clock in a 24-hour world.

About InSource Solutions:

InSource Solutions is a 100% employee-owned, North American-based leader in simplifying success for industrial environments by integrating technologies, optimized processes, and empowered people to drive outcomes. InSource transforms manufacturing using software and IT hardware combined with professional services for initial deployments and upgrades, managed services, and adoption coaching. InSource delivers digital manufacturing solutions that are scalable and sustainable. As an AVEVA Select Certified Support and Training Partner, InSource conducts in-person and virtual training to enhance the utilization of AVEVA software solutions.