InSource Lifecycle Solutions
Proactive OT Lifecycle Management for AVEVA Systems
InCommand is a managed service designed to simplify the complexity of operating and maintaining AVEVA-based SCADA and MES systems. Built for manufacturing and industrial environments, InCommand combines proactive monitoring, automated diagnostics, and reliable support to help you reduce downtime, improve system health, and free up resources for higher-value work.
InCommand
InCommand Assist
Access to SMEs (16hrs/quarter)
Proprietary OT system monitoring
Proactive OT system support
InCommand Select
Access to private tech user forum
Access to SMEs (>64hrs/quarter)
Proprietary OT system monitoring
Optional proactive OT system support
Windows patching & AVEVA critical patch updates
Optional disaster recovery
Optional enhanced application support
InCommand Operate
Access to private tech user forum
Unlimited training
Access to SMEs (16hrs/quarter)
Proprietary OT system monitoring
24×7 proactive OT system support
Disaster recovery
Windows patching & AVEVA critical patch updates
Optional enhanced application support
InSource InSider®
InSource InSider® is a member-based learning and support program designed to strengthen your team’s technical capability, speed up onboarding, and provide continuous access to expert guidance. It combines structured training, expert support, and peer community into a single connected experience.
Built for AVEVA Users. Backed by InSource.
InCommand is more than support. It’s a strategic investment in uptime, security, and peace of mind. To learn more about response levels and timelines for disaster recovery, remote monitoring, and patch management, download the brochure.
Benefits
Proactive Monitoring
InCommand continuously monitors HMI’s, historians, MES, and SQL servers to assess the health of OT assets. This includes analyzing proprietary AVEVA log files and SIEM data from various sources.
Issue Detection and Resolution
InCommand leverages InGeniusAI, an AI chatbot, to automate the diagnosis of log file anomalies. InGeniusAI identifies potential issues and suggests fixes, streamlining support processes and increasing efficiency.
Comprehensive Lifecycle Support
InCommand provides services covering disaster recovery, patch management, remote incident response, software upgrades, and system maintenance for both operating systems and AVEVA applications.