Operational Technology Support, Reimagined with InCommand

The tools you choose are necessary in today’s digital transformation era, but how you optimize your operations is even more crucial. This is the key message behind InSource’s new OT lifecycle management solution, InCommand. InSource InCommand is not just another piece of technology; it serves as a bridge connecting your people, structure, and systems.

Manufacturers today face ever-increasing complexity on the plant floor. From Ethernet-connected sensors to virtualized SCADA environments and cloud-linked operations, IT and OT systems are converging fast, and with that convergence comes heightened cybersecurity risk. Companies report that roughly 80% of industrial cyber threats can be prevented simply with proper patch management.

That complexity often means plant-floor engineers spend most of their time on “status quo” maintenance like OS patching, backups, log reviews, etc. These activities keep systems alive, but they don’t move your operations forward.

“What we want to do is liberate you from those [status quo] activities and enable you to do more high-value work that moves your organization forward.”

— Jeff Miller, Director of Smart Manufacturing

Solving the Status Quo: The InCommand Offer

We built InCommand to free engineering teams from low-value tasks and put more time back into innovation. How? By grouping essential functions into a managed service solution:

• Proactive Asset Health Monitoring: Captures actionable insights from proprietary log files, such as those from AVEVA systems, and surfaces warnings before they become critical.
• Patch Management: Monthly OS patching and critical AVEVA application patches, coordinated with your team to reduce downtime risk. If a patch causes issues, InSource will roll it back instantly.
• 24×7 Incident Response: We monitor around the clock, and if alerts fire, our team troubleshoots first, escalating if needed.
• Rapid Disaster Recovery: Beyond backup, we guarantee recovery within two hours once your infrastructure is ready. On-site support is available within two business days.
• Unlimited AVEVA Training through InSider: Included via the InSource InSider program, empowering your workforce to drive system improvements.

What InCommand Means for Manufacturers

Engineers can now prioritize valuable tasks that enhance operations instead of spending time on operating system upgrades or backups. They can focus on continuous improvement, optimizing user interfaces and experiences (UI/UX), driving digital initiatives, and implementing predictive maintenance.

Your operational technology (OT) infrastructure will become more reliable. With effective patch coordination and monitoring, systems can proactively resolve issues before they impact uptime. Additionally, you gain flexibility by having access to skilled experts without the complications of lengthy purchase order requests for minor support, as this is streamlined through built-in quarterly access.

Your workforce can enhance its skills through unlimited training opportunities. This enables operators, technicians, and engineers to expand their knowledge, upgrade their skills, and innovate as your needs evolve. In terms of support, if a Windows or AVEVA patch causes issues, InSource takes full responsibility and will roll it back.

InCommand takes OT lifecycle support to a new level, freeing your internal team from maintenance drudgery while improving reliability, uptime, and capability. It’s built to help you achieve fundamental transformation, not by swapping tools, but by changing how you manage your systems and people.

InSource InCommand

Learn more about InCommand and how it supports OT lifecycle management.

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