Why InCommand is the Competitive Edge Manufacturers Need Now
In our latest Edge of Innovation podcast, Jeff Miller (Director of Smart Manufacturing & Innovation) and Kevin Modlin (VP of Client Success) unpack the very real challenges manufacturers face on the plant floor today that include rising cyber threats, shrinking resources, and the endless grind of “status quo” maintenance. They introduce InCommand, InSource’s OT lifecycle management service, designed to lift that burden and give manufacturers the breathing room to innovate again.
Manufacturing today doesn’t resemble what it was like 10 or 15 years ago. The plant floor has become a high-stakes intersection of IT and OT, cloud integrations, IoT devices, cybersecurity threats, and endless “keep-the-lights-on” tasks that drain engineers’ time. And while this digital intersection is powerful, it’s also overwhelming. Every month brings a new set of critical security patches. Every day requires monitoring logs and backups, with every hour carrying the risk of another disruption.
Here’s the reality: Roughly 80% of industrial cyber threats could be prevented with proper patching and system management. Yet many automation teams barely have time to breathe, let alone innovate. Instead, they’re stuck in a reactive mode, maintaining the status quo rather than pushing operations forward.
That’s specifically why InSource developed InCommand, our OT lifecycle management service for manufacturers running AVEVA SCADA and MES.
Breaking the Anchor of Status Quo
As Jeff Miller (Director of Smart Manufacturing & Innovation) and Kevin Modlin (VP of Client Success) discussed on our recent podcast, the “status quo” has become an anchor holding manufacturers back.
Instead of advancing projects and driving improvements, teams are buried under:
- Increasing cybersecurity demands.
- Endless system patches and updates.
- Complex infrastructure monitoring.
- Resource and bandwidth shortages.
The outcome is that plants enter survival mode, focusing on maintenance rather than innovation.
InCommand was built to change that.
What InCommand Delivers
Think of InCommand as your extra set of hands, eyes, and expertise, taking the burden of daily OT system management off your team’s plate so they can focus on work that drives results.
Here’s what’s included:
- Proactive Health Monitoring: Proprietary tools to detect issues before downtime hits.
- 24/7 Incident Response: Experts on call, ready to respond day or night.
- Patch Management: Seamless application of Microsoft and AVEVA security updates.
- Disaster Recovery: Backup and Restoration Services to Get Plants Running After Disruptions.
- Unlimited Training: 80+ live and self-paced classes to upskill staff.
- Schedule an Expert: Direct Access to InSource Engineers for Project Support.
Why It Matters Now
Traditional time-and-expense models leave manufacturers guessing at budgets and outcomes. InCommand flips the script by offering fixed-price, outcome-based managed services.
That means:
- Predictable costs you can plan for.
- Shared risk between provider and customer.
- Measurable outcomes instead of just invoices.
It’s not about replacing your team; it’s about empowering them. By relieving your engineers of maintenance and monitoring tasks, they can concentrate on meaningful improvements, projects, and innovations that bring real value. While outsourcing IT has become common practice over the years, operational technology (OT) should also benefit from this approach.
InCommand can help you move from firefighting to future-proofing. Let us take on the day-to-day burden so your people can focus on what truly drives results. Contact us to InSource today to learn how InCommand can give your operations the edge they need.
Learn More About InCommand
Watch our on-demand podcast episode featuring Jeff and Kevin for the full conversation on why InCommand was built and how it’s helping manufacturers stay secure, agile, and ahead of the curve.